Politique d’expédition
Shipping Policy
Effective as of May 2025
Thank you for choosing Skinovation Skincare! We’re excited to help you care for your skin. Please review our U.S. shipping policy for important details about how and when your order will be delivered.
📦 Order Processing
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Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
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You will receive a confirmation email once your order is placed, and a shipping confirmation email with tracking details once your order ships.
🚚 Domestic Shipping (United States)
We offer the following shipping options within the U.S.:
|
Shipping Method |
Estimated Delivery Time |
Cost |
|---|---|---|
|
Standard Shipping |
3–5 business days |
$6.99 |
|
Expedited Shipping |
1–3 business days |
$13.95 |
|
Free Standard Shipping |
3–5 business days |
Free on orders over $100 |
Note: Delivery times are estimates and may vary depending on your location and carrier delays. These are estimated costs, the actual cost if given at the time of checkout.
🔍 Tracking Your Order
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Once shipped, you’ll receive a tracking number via email.
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You can use this number to follow your order’s journey directly through the carrier’s website.
🚫 Shipping Restrictions
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We do not currently ship to P.O. Boxes, APO/FPO addresses, or U.S. territories (such as Puerto Rico and Guam).
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Orders must be shipped to physical street addresses within the 50 U.S. states.
📬 Delays & Lost Packages
If your order is delayed or lost:
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Please contact us at contact@skinovationskincare.com within 7 business days of the expected delivery date.
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We will work with the carrier to resolve the issue or send a replacement if needed.
📦 Damaged Items
If your order arrives damaged:
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Contact us immediately with your order number and photos of the damaged item(s).
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We’ll arrange for a replacement or refund as quickly as possible.
❓Questions?
We’re here to help. Reach out to our customer care team:
Email: contact@skinovationskincare.com
Business Hours: Mon–Fri, 10 AM–5 PM EST